Education & Compliance Committee Report: 10/27/2020
Committee Roster
CHAIR
Tim Chaix
R.E. Chaix and Associates Insurance Brokers, Inc.
3200 El Camino Real #290
Irvine, CA 92602
(949) 722-4177
COMMITTEE MEMBERS
Carolina Calvo-Betdashtoo
UFG Specialty Insurance
725 S. Figueroa Street, Suite 1870
Los Angeles, CA 90017
(213) 634-6680
Matthew Dutton
Worldwide Facilities, LLC.
450 Sansome Street, Suite 1000
San Francisco, CA 94111
(415) 625-1272
Mitchell Jawitz
Anderson & Murison, Inc.
800 West Colorado Boulevard
Los Angeles, CA 90041
(800) 234-6977 X231
Clancy Marie Johannsen
Maximum Independent Insurance Brokerage, LLC
12301 Palms Blvd.
Los Angeles, CA 90066
(310) 892-3304
Benjamin Marks
2059 Republic Avenue
Costa Mesa, CA 92627
(714) 654-2828
R. Clyde Williams III
Arch Insurance Group
1 Sansome Street, 14th Floor
San Francisco, CA 94104
(415) 490-9726
Staff Liaison
Jo Ann Del Gatto
Vice President, Education and Compliance
Surplus Line Association of California
12667 Alcosta Boulevard
San Ramon, CA 94583
(201) 981-7081
Table of Contents
Action Item Status: June Committee Meeting
Action Item:
Transition the onsite continuing education program for delivery via webinar.
Dates:
Assigned: 6/10/2020
Due: 9/01/2020
Status:
Complete. E&C was successful in transitioning all of the 2020 courses to a live webinar. The first course was broadcast on 08/11/20.
Action Item:
Build and implement changes to the SLA Learning Center for the delivery on live stream CE courses.
Dates:
Assigned: 6/10/2020
Due: 3/30/2021
Status:
In process. Working with technology team to expand functionality of existing Learning Center which will ultimately include a fully mobile-optimized version that will allow members to sign-up and attend courses from a mobile device. Phase 1 will be completed by 01/15/21 and includes the updates needed to the desktop version.
Action Item:
Develop the 2021 Continuing Education course schedule
Dates:
Assigned: 6/10/2020
Due: 10/15/2020
Status:
E&C developed a proposed CE course schedule for 2021 that has been presented to the Committee for review and approval. Courses will continue to be offered via webinar until onsite events can be scheduled. Onsite courses will also be offered in a livestream format.
Action Item:
Research CE Provider requirements in other states; investigate NAIC uniform CE reciprocity guidelines
Dates:
Assigned: 6/10/2020
Due: 9/30/2020
Action Item:
Update research for offering on-site courses in regional and city locations.
Dates:
Assigned: 6/10/2020
Due: 12/15/2020
Status:
Recommitted due to ongoing impact from COVID-19.
Action Item:
Surplus Line Tax and Stamping Fee Guide
Dates:
Assigned: 6/10/2020
Due: 11/01/2020
Status:
In process.
Continuing Education Program Overview
Following please find a recap of the continuing education program offered in 2019 and 2020.
| 2019 Continuing Education Program | |
| Live Courses | 8 |
| Attendees | 1198 |
| Certificates | 1198 |
| Regional Courses | 2 |
| Attendees | 41 |
| Certificates | 40 |
| On-Demand Courses | 2 |
| Attendees | 156 |
| Certificates | 47 |
| Total Attendees | 1395 |
| Total Certificates | 1285 |
| 2020 Continuing Education Program | |
| Live Courses (including webinars) | 8 |
| Attendees* | 2084 |
| Certificates* | 1734 |
| Regional Courses | 2 |
| Attendees | 46 |
| Certificates | 39 |
| On-Demand Courses (existing) | 2 |
| On-Demand Courses (new)** | 2 |
| Attendees | 359 |
| Certificates | 95 |
| Total Attendees | 2489 |
| Total Certificates | 1868 |
*estimated counts for 10/28 and 11/17 courses.
**includes courses pending CDI approval.
CE PROGRAM PARTICIPATION
2015-2020
Membership Outreach Program
| BROKER GROUP | PREMIUM | OUTREACH | MEETINGS |
| Segment 1 | $50M + | 8 | 3 |
| Segment 2 | $10M - $50M | 25 | 10 |
| Segment 3 | $1M - $10M | 142 | 22 |
The Membership Outreach Program began in May 2020. The goal is to establish a stronger relationship with our members, learn about their interactions with the SLA and to establish educational programs and services that are targeted to their needs. Caroline Gilbert is the membership outreach coordinator.
Leveraging the approach established by the member segmentation project, we analyzed and developed a contact list from the 2020 top brokers. Our strategy has been to identify and reach out to the individuals at each brokerage who could share their insight about the operations and communications with the SLA. While the titles vary by company, they include operations managers and officers, compliance officers and managers, surplus line supervisors and coordinators. The weekly response rate is ~20% with a total outreach to 175 brokers and 35 meetings.
A summary of who has been reached (as of 10/15/20) is below and organized into segments by premium.
Current Findings:
- There is a level of high satisfaction with the SLA staff, process and continuing education program.
- Top inquiries:
- The future of in-person CE courses?
- SLA “return to office” plans
- SLA production goals – how has the SLA managed to meet goals during the pandemic
- GAP exemptions
- File uploads too large for SLIP and must be uploaded in several batches
- Tag correction methods
- Home office challenges
- Our goal to be more accessible to members and their questions is working well. Broker members are reaching out directly and more frequently.
Next Steps:
- Continue using the current approach working through segment 3 and extending to segment 4 brokers.
- Build a list of key influencers amongst our members
- Contacts that the SLA can reach out to with important information about educational programs, procedural changes and requirements so that they are communicated to the appropriate teams at member offices.
- Contacts that the SLA can partner with when establishing new or reviewing existing programs.
Broker Visits
In-person visits were cut due to COVID-19. The implementation of the Membership Outreach program has had a positive impact in bridging the current gap.
Broker Training
Education and Compliance provided surplus line and SLIP training to twelve broker members. Just-in-time training provided to an additional fifty broker members.
SLA Membership
| Resident | Non-Resident | ||
| Resident Business Entities | 603 | Non-Resident Business Entities | 792 |
| Resident Individuals | 2344 | Non-Resident Individuals | 2195 |
| Total Resident | 2947 | Total Non-Resident | 2987 |
| Total Membership 2020 (YTD) | 5934 | ||
SLA MEMBERSHIP 2015-2020
*2020 membership through 10/15/2020
Additional Projects
- Electronic distribution of new member packets
- Licensing renewal reminders and outreach
- Consolidation of broker resources – catalog and consolidate all broker resources and information including licensing, filings and continuing education.
- Redesign of required 2-Hour Training
- SL101 On-Demand Course
- Monthly training webinars for SLIP and surplus line filing guidelines